At Blissful Way® we have a commitment to maintaining a high standard of quality for our Products and Services and to our customer and client satisfaction.
We take the utmost care when packing your order to ensure your items are safe and protected for shipping and delivery.
Below you will find detailed information about the Blissful Way® Returns / Refunds / Exchange Policy that is also a part of, and subject to our Terms of Service and Conditions.
Item availability and back orders
Due to Product demands, Blissful Way® Products may not be available at all times. If the Product is temporarily out of stock you can still place an order. We will do our best and within a reasonable time frame to fulfil all back orders as soon as possible.
Although our Product may temporarily unavailable or delayed, you agree that we may still charge your credit card and ship Blissful Way® Products when they become available. Once the Product becomes available again and we ship your order, we will notify you by email and include an Australia Post Tracking ID so you can follow the journey of the cards from us to you.
Change of mind / you make an incorrect choice / unwanted gift
Please be aware that we do not give refunds or exchanges for “change of mind” on purchase or if you have received an unwanted gift.
Inaccurate Information
Unless otherwise approved by Blissful Way®, no refunds or replacement Products are offered if you fail to accurately provide information when placing an order.
Damaged in transit
In the unlikely event that your Product arrives damaged, a claim must be made within 7 days of receipt. If your item has arrived damaged in any way, please follow the process below:
- Email us a photograph of the damaged Product with a brief explanation within 7 days of receipt of your Product to soul@blissfulway.com We will confirm receipt of your email with attached photo
- Return all items in their original packaging and in an unused condition within 7 days of receipt of our confirmation email to you
- Ensure that you carefully pack all items and include the original purchase receipt with the items and return to the exact address below:-
Blissful Way
PO Box 460
127 Bondi Road
Bondi NSW
Australia 2026
- You are responsible for the payment of return postage to us. Please use insured registered post when returning damaged goods as Blissful Way® is not liable for any loss of returning parcels.
*What happens next?
All claims will be assessed by Blissful Way® and any replacement Product will be authorised by Blissful Way®. Please be mindful that a replacement is not guaranteed as it is subject to our review of the returned Product.
- Once the Product has been received by Blissful Way® we will make an assessment of the Product and any damages.
- Providing there is no evidence of the goods being damaged after delivery and they are in an original and unused condition with the receipt we can then arrange for a replacement product for you.
- Once we have arranged for your replacement product, we will ship your product to you and send you a confirmation email including Australia Post Tracking ID.
Contact us
If you have any queries or questions you are welcome to contact us via our connect page or
T: +61 414312300 during the following hours:-
Monday – Friday 10.00am – 4pm (Sydney, Australia time) excluding public holidays.
We are happy to help you…